My Support Tickets page enables you to create and manage your support tickets.
- Once logged into your SMK Cloud account, you will be directed to the Dashboard. This is your main control center where you can manage various aspects of your account
- On the Dashboard, look at the left-hand side menu and click on Support. This will display a list of your created support tickets on the My Support page.
- Locate and press the Open Ticket button at the bottom-left of the page. This will lead you to the Open Ticket form.
- Fill out all the necessary information carefully. Write a relevant Subject, and choose an appropriate Priority and Related Service from the drop-down where you need assistance. Describe your issue and attached supported documents/ images/ snapshots/ links where required. Now click on the Submit button.
- Now you can see the success message with the ticket number. Click on the Continue button.
- You will be redirected to your ticket’s view page, where you can view the details of the ticket you have just created. You can add more information by clicking the Reply button, or leave it as is if you don't want to make any changes.
By following these steps, you can easily create a new support ticket. If you encounter any issues or need further assistance, please reach out to our support team at SMKCloud.
